Dispatch
We aim to process and dispatch all orders on the same day (Monday - Friday before 3pm) but sometimes this may not always be possible. Please contact us before you place your order if you require us to process your order urgently.
We will dispatch your goods by the method selected by you when you place your order. We will inform you via email once your order has been dispatched.
Delivery
If you are aware that you may not be able to accept the delivery of your order, please make suitable, alternate arrangements.
We like to get your order to you as soon as possible therefore you may receive your goods in separate deliveries.
We deliver all over the UK, however, our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland. Delivery charges may also vary depending on:
- the delivery address for your items (your region)
- the delivery service you choose (i.e. specific day, within a 3 working day range, pre noon delivery, etc.)
- the total weight of your order
- any promotions we may be running at the time of your order
Your total charge for delivery, along with all the different delivery options we’re able to offer for any particular order, will always be clearly displayed at the checkout.
An appropriate courier will be used for deliveries.
We’ll send you regular updates on the delivery time of your order. Sometimes delays can happen which are out of our control, for example courier delays, snow and Bank Holidays, so please bear with us. We’ll try to get your order out to you as quick as possible!
If you’re really concerned please do reach out to us via our support centre and one of our team will do their best to track your parcel down for you.